Returns & Exchanges
At A.T. Cross, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you may return any unused items in their original packaging within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Shipping Label
Once your request is approved, a prepaid shipping label will be generated for you to print and attach to your return package.
Pack and Ship
Securely pack your items in their original box, ensuring all tags and accessories are included, and drop the package off at any authorized carrier location.
Receive Refund
After our warehouse team inspects the returned items, your refund will be processed back to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing